BA assessment centre role play, the difficult passenger scenario I got

Done, and sharing while fresh. My role play: a passenger whose special meal was not loaded, in business, and he was angry. Assessor played it well. I apologised properly, explained what I could offer from the other meals, offered to note it for the return sector, stayed calm when he raised his voice. Five minutes. Then the group exercise and the interview. Result in two weeks apparently. I think it went ok.