Passenger complaint against me, what happens next?
-
#1 A passenger wrote a complaint naming me after a seatbelt disagreement. I followed procedure. What happens now?
-
#2 The airline reviews it, reads the purser's report and your statement, and in most cases closes it when procedure was followed. Write your statement factually and promptly: what happened, what you said, who you informed. If you are called to a meeting, take your rep. Fourteen years, a handful of complaints, zero consequences, because the reports matched.