Scenario question: passenger has a panic attack during boarding, what do you say?
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#1 Practising scenarios. A passenger is having a panic attack in the aisle during boarding. What is the shape of a good answer?
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#2 Ex crew, now a nurse, so from both sides: get them seated or to a quiet spot, calm voice, slow their breathing with you, ask if they have medication or a history, inform the senior crew, and assess whether they are fit to fly before the doors close. Interviewers want to hear calm, procedure, and involving the senior. Not medical heroics.
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#3 And in the answer, mention the door. A panic attack during boarding is the moment to decide whether they travel, because at cruise there is nowhere to go.
