Passenger who changed how I see the job, share yours
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#1 Ten years, one stays with me. An elderly man on a Cape Town flight travelling alone to see his daughter for the last time, he told me quietly during the night service. I sat with him for ten minutes when the cabin was asleep. He wrote to the airline afterwards. I keep the letter. This job is mostly trolleys and turbulence and then sometimes it is that.
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#2 A child flying alone on her first flight who held my hand for takeoff and then announced to the whole cabin that she was 'brave now'. Twenty years ago and I still think about it.
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#3 A passenger who had a heart problem over the Pacific and was fine because we did everything right. That is the one. The training is for that night.